At Rook+Crow, we stand behind the quality of our product. If you receive an item that is damaged or defective, you may return it for repair, replacement or refund within 14 days of the invoice date. The item must be unworn and accompanied by a copy of your packing slip.
If your jewelry becomes damaged due to defects in workmanship within 1 year of the invoice date, you may return it to us. We will repair or replace it to the best of our ability.
Exceptions: Rook+Crow will not repair or replace any item that has been subject to accident, alteration, excessive wear and tear, attempted repair by anyone except Rook+Crow or any neglect or misuse.
Repairs should be packed securely and returned to the address below. Do not forget to insure your package. Rook+Crow will not take responsibility for items lost in transit.Rook+Crow Repairs
815 E Orchard Street
Mundelein, IL 60060